Return & Replacement Policy

Thank you for choosing Rovinzo. We are committed to providing high-quality products and excellent service to all our customers in Saudi Arabia. Please read our Return & Replacement Policy carefully before submitting a request.

📦 Eligibility for Replacement

You are eligible for a free replacement if the product you received:

• Is damaged, broken, or defective
• Is incorrect, incomplete, or not as described

⚠️ Replacements are not accepted for:

• Change of mind
• Minor variations in color/packaging
• Items reported after the return window has expired

⏳ Timeframe for Replacement Request

All replacement requests must be submitted within 3 days of delivery.

📩 How to Request a Replacement

To initiate a replacement:

• Contact our customer support within 3 days of receiving your item.
• Send a clear video showing the product issue.
• Our team will review your request and confirm your eligibility.

Replacement Options

If approved, you may choose one of the following:

• Option A: Return the product within 2 working days (self-ship) for a replacement.
• Option B: We schedule a courier pickup within 14 working days. Please pack the item properly for collection.

💰 Refund Policy

We currently do not offer refunds. Only replacements are processed for eligible claims.

📞 Contact Us